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Wallet Support Center

Easy solutions for common issues

Build a comprehensive picture of your professional identity

What do I use the Career Wallet for?

Your Career Wallet is a simple, reliable, and private way to manage an up-to-date professional profile and share it with 3rd parties when needed.

The Career Wallet is built on top of the Velocity Network™, a global, public, utility layer known as the Internet of Careers®, offering one frictionless experience to exchange trusted career records, designed for the digital age.

The Career Wallet allows you to stack proofs of your employment history, educational background, skills, and qualifications, in order to build your own verifiable professional profile and store it privately on your cellular device. You can share your verifiable professional profile with 3rd parties when requested or required to as evidence of your professional background.  

The nature of this game changing Network is that it requires employers, institutions etc. to have connected in order for all parties, including yourself, to fully utilize the benefits of the Career Wallet. This is a process that will take time.

How do I backup my Career Wallet data (Android Device)?

Android devices have an automatic backup service, (similar to Apple’s iCloud), that automatically backs- up items such as your device settings, approved Wi-Fi networks, and application data to Google Drive. This backup service is free of charge and doesn't impact on the storage capacity of your Google Drive account.

Google's backup service is part of every Android phone, in addition, some device manufacturers such as Samsung provide their own solutions. If you own a Galaxy device, you can use one or both services -- it never hurts to have a backup of a backup.

Google's backup service should by default be turned on when you initially set up your Android device, but you should double-check that's indeed the case. If you have any difficulty locating the backup settings after following the steps below, use the search function in the Device Settings to locate "backup."

How do I backup my Career Wallet data (iOS Device)?

If you, as of routine, back up your Apple device (iPhone, iPad, or iPod touch), you'll automatically have a copy of your Career Wallet data to use in the event your device is ever replaced, upgraded, lost, or damaged.

To ensure that your device is set to automatically back up each day, turn on iCloud Backup via “Settings > [your name] > iCloud > iCloud Backup” and make sure the iCloud toggle is set for “On”. If you're using iOS version 10.2 or earlier, go to “Settings > iCloud > Backup”. The device will then back up when your phone is connected to power, locked, and on Wi-Fi.

How do I build my professional profile on my Career Wallet?

The Career Wallet allows you to stack proofs of your employment history, educational background, skills, and qualifications, collectively to build your verifiable professional profile and to store it privately on your device.

We call these proofs ‘Career Credentials’. Each Credential pertains to a singular qualification,  achievement, personal quality, or any other aspect of you career and professional track record. Examples of a Credential include academic degree, employment record, vocational license, certification, demonstrated skill, etc.

The authority to issue your Credentials belongs to 3rd parties you’ve engaged with throughout your professional path. These might include past employers, universities, assessment centers or industry societies (any one of which is an example of an ‘Issuer’).

When issuing your Credentials the Issuer adds their digital signature to it, making it Verifiable.

Once you have claimed Credentials from an Issuer they will be privately stored on your device in the Career Wallet. When you decide to share those Credentials with a 3rd party, they will be able to inspect the Issuer’s digital signature (referenced above) to verify the Credentials authenticity, ensuring it can be trusted. These 3rd parties are called 'Relying Parties' or 'Verifiers'.

This rich verifiable career identity, enabled through the Career Wallets built on top of the Velocity Network™, represents the ‘Great Transformer’ of the global labor market we’ve been waiting for. It will radically change the way people navigate their career and livelihoods, putting them back in control of their private career records, enabling them to access better career opportunities. The nature of this game changing Network is that it requires employers, institutions etc. to have connected in order for all parties, including yourself, to fully utilize the benefits of the Career Wallet. This is a process that will take time.

How do I connect with Issuers to claim my Career Credentials?

To be able to issue you Credentials to your Career Wallet, the relevant Issuers will need to be connected to the Velocity Network™. If connected to the network, you can locate them on your Career Wallet Issuers directory and, through the directory, initiate a peer-to-peer connection to claim your Credentials. Some issuers may offer your Credentials as part of your engagement with them, without your having had to initiate the process. This may happen, for example, when you complete a course, earn your vocational license, go through skills assessment etc. In this instance they will inform you how to receive your Credential to your Wallet.

How do I scan a QR code presented to me by an Issuer to claim my Credentials?

  • Open your Career Wallet. It includes a QR code reader.
  • Click on "Scan QR Code". Your device camera will open.
  • Hold your device over the QR Code so it’s clearly visible within your smartphone’s screen.
  • Two things can happen when you correctly hold your smartphone over a QR Code: 1) The device automatically scans the code or 2)on some devices, you need to press a button that will appear on the screen next to the QR code.
  • Your device reads the code and will connect your Career Wallet to the Issuer with a secured, encrypted peer-to-peer connection.
  • Once the connection is established follow the Issuing workflow.

How do I claim Verifiable Credentials from an Issuer to my Career Wallet?

  • In the profile tab, tap on the “+” icon in the upper right corner
  • Select the type of credential you wish to claim and select “Claim from Issuer”.
  • Search for the issuer you wish to claim a credential from by either browsing the list of issuers, or by typing in the issuer name. Once you have located the issuer, tap its name.
  • The device on behalf of the Issuer will then ask you to share identity credentials so that you can be identified on the Issuer’s system of records and search for your credentials.
  • Such identity credentials may include your phone number, email address, and/or other ID documents such as drivers’ license, passport, or national ID card. If you cannot provide the identity Credentials requested by the Issuer you will not be able to claim your Credentials. in this case you will have to obtain these ID credentials (see Claiming my ID Credentials”) before reverting to the Issuer.
  • Once the Issuer has identified you, they will present the Credentials they have available to offer to issue to you. These are Offers.
  • Select the Offers you are interested in and accept the Issuer’s terms and conditions.
  • You may also tap each of the offers to view its content and then either accept it, or reject it, individually.
  • The Offers you have selected will be digitally signed by the Issuer and issued to your Career Wallet.
  • Once issued, you will be able to locate the Verifiable Credential in the appropriate category in the Profile tab of the Career Wallet.  

What are Offers?

Once your Career Wallet has established a secured, encrypted peer-to-peer connection with an Issuer (see “How do I connect to Issuers to claim my Career Credentials?”) that Issuer will present you with the Credentials they offer to issue. These are only Offers. You must select the Credentials you wish to ne issued to you, accept the Issuer’s terms and conditions, and only then will those Credentials you selected from the Offered Credentials be digitally signed by the Issuer and issued to your Career Wallet.

Any Offers not selected by the Career Wallet Holder remain on the Issuer’s systems for as long as the Issuer retains this information on their systems.

What if the Issuer I’m looking for, hasn’t connect to the Velocity Network yet?

As increasing numbers of Issuers connect to the Velocity Network, there will remain instances where the Issuer you are looking for is not connected yet. In this circumstance, we suggest you add a Self-Reported Credential.

Self-Reported Credentials are essentially place holders for Verifiable Credentials you wish to add to your professional profile but the Issuer is not utilizing the Velocity Network yet. They appear and behave like a Verifiable Credential but are clearly referenced as being reported by you and not by the respective authority who can verify it.

Adding Self-Reported Credentials to your professional profile enables you to be able to share a complete professional identity with 3rd parties. Some of the information being verifiable and some not yet. In time, you will be able to stack more Verifiable Credentials to your Career Wallet enabling your professional profile to be fully trusted by the 3rd parties you elect to share it with.  

How do I add a Self-Reported Credential to my Career Wallet?

  • In the profile tab, tap on the “+” icon in the upper right corner.
  • Select the type of Credential you wish to claim and select “Self-Report”.
  • Complete the details of the intended Self-Reported Credential and save. Saving a credential results in a new Credential being added to the appropriate category in the Profile tab of the Career Wallet.  Self-reported credentials are clearly marked as such and can always be edited . In the future, you can claim this Credential as a Verifiable Credential once the applicable Issuer connects to the Velocity Network.

You can alternatively start a self- reporting process directly from one of the credential categories in the Profile tab of the Career Wallet. Open the applicable category, tap on the “+” icon and select “Self-Report".  The remaining steps of the process are as above

What types of Credentials can I add to my Career Wallet?

To view which types of Credentials you can add to your wallet tap on the “+” icon on the upper right corner of the app.

As part of building your professional profile you need to add the types of Credentials to your wallet that best reflect your professional identity.

Your professional profile should include: your employment history, educational background, skills, licenses, certifications, qualifications, and any other career achievement.

How do I add a verified email address or phone number to my Career Wallet?

Verified email addresses and phone numbers are used for identifying oneself with an Issuer system when claiming Credentials, as well as with a Verifier when sharing Credentials.

  • To verify you email address or phone number, open the “Identity” category in the Profile tab of the Wallet.
  • Tap on the “+” icon on the upper right corner.
  • Select either Phone or Email to start the verification process. You will then receive a verification code either to the email address or phone you referenced and be asked to type that code back in the Career Wallet.
  • Once confirmed, the email address or phone number will be added to the Identity category in the Profile tab of the Career Wallet as one of your verifiable credentials.

How do I add my verifiable identity Credentials to my Career Wallet?

Identity Credentials are used for identifying oneself with an Issuer’s system when claiming credentials as well as for with a Verifier when sharing credentials.

  • To verify your identity Credentials, open the Identity category in the Profile tab of the Career Wallet.
  • Tap on the + icon on the upper right corner.
  • Select "ID Document" and follow the verification process.
  • During the process you will be required to take a photo of your ID document using your device and a selfie to prove that it is really you.
  • Once verified, the ID Credential will be added to the Identity category in the Profile tab of the Career Wallet as verifiable credentials.

Who has access to the information on my Career Wallet?

Your information is private. Only you as holder of your device have access to it.

The unique thing about the Career Wallet is that the information stored on it is private and not accessible to anyone but you. Only you hold it, on your own personal Career Wallet on your own Device, and only you decide who can “see” it, when, and what they are able to “see”.

Only When you decide to share Credentials with a 3rd party (e.g., prospective employer, school you apply to etc.), will a copy of the credentials you select for sharing travel on a peer-to-peer connection to the 3rd party you chose to share it with.

How do I delete a Credential?

  • Tap on the Credential to view its contents.
  • Tap on the 3 dots icon on the upper right corner and select delete.
  • You will be asked to confirm and upon doing so, the Credential will be permanently deleted from your Career Wallet.

Share your professional identity with whom you decide

Who can I share my Credentials with?

The unique thing about the Career Wallet is that the information stored on it is private and not accessible to anyone but you. Only when you decide to share your Credentials with a 3rd party, will a copy of the Credentials you’ve selected to share travel on a peer-to-peer connection to the selected 3rd party. These 3rd parties are called Verifiers.

To request you to share your Credentials, the 3rd party will also need to be connected to Velocity Network™.

The nature of this game changing Network is that it requires employers, institutions etc. to have connected in order for all parties, including yourself, to fully utilize the benefits of the Career Wallet. This is a process that will take time.

How do I share my Credentials with a 3rd party (Verifier)?

If an organization is connected to Velocity Network™, they’ll be able to request you disclose your Credentials.

The Verifier’s request may include a link for you to click on, or a QR code, which you may be asked to scan. Both methods will connect your Career Wallet to the Verifier via a secured, encrypted peer-to-peer connection.

The Verifier will present a disclosure request which will appear on your device screen. The disclosure request will list specific Credentials which the Verifier would like you to disclose. This list will usually reflect the nature of your current engagement with the Verifier.

The disclosure request will also state the purpose for which your personal data is being requested and the duration that it will be retained for, as well as any applicable terms and conditions pertaining to the disclosure.

The disclosure request represents essentially a binding agreement between you and the Verifier that protects your rights as you choose to share private data.

Your Career Wallet will present the Credentials on your Career Wallet, both Verifiable and Self-Reported Credentials, to match the disclosure request from the Verifier.

You can de-select any Credentials you do not wish to disclose.

Once the selection of Credentials you are willing to disclose is complete, you will need to accept the terms and conditions of the disclosure request, and then click the Share button.

A copy of the Credentials you have selected to share will travel via the secured, encrypted peer-to-peer connection to the Verifier’s systems.

Alternatively, you can click the Cancel button and choose to ignore the disclosure request. In this case no Credentials will be shared with the Verifier.

How do I scan a QR code presented to me to disclose my Credentials?

  • Open your Career Wallet. It includes a QR code reader.
  • Click on Scan QR Code. Your device camera will open.
  • Hold your device over a QR Code so that it’s clearly visible within your smartphone’s screen.
  • Two things can happen when you correctly hold your smartphone over a QR Code.
  • The phone automatically scans the code. On some devices, you will have to press a button that will appear on screen next to the QR code. If necessary, press the button.
  • Your smartphone reads the code and will connect your Career Wallet to the Verifier with a secured, encrypted peer-to-peer connection.
  • Once the connection is established follow the Disclosure workflow.

Where can I review my past disclosures activity?

All your disclosure events are logged in your Career Wallet.

You will be able to find information on your past disclosure activity by tapping on the “Disclosures” tab on the bottom of the screen in the app.  

For each disclosure you will be able to see the Verifier identity (the 3rd party you shared your Credentials with), which Credentials were shared, and the terms and conditions agreed to between you and the Verifier governing the disclosure.

Troubleshooting

I tried to share my Credentials and the action failed. What can I do?

Try again. Most chances the issue is with the systems on the receiving side.

What happens if I lose my device?

If you back up your device (for more information see our support items on this list that talk about backups), you'll have a backed-up copy of your Career Wallet data to use in case your device is ever replaced, lost, or damaged.

When you will set up your new device your Career Wallet will be restored from the backup with all your Credentials on it.

What happens if I change my device?

If you back up your device, you'll have a copy of your Career Wallet data to use in case your device is ever replaced, lost, or damaged.

When you’ll set up your new device from backup your Career Wallet will be restored with your data on it.

There is incorrect information in a Credential that was offered to me

Contact the Issuer directly to report that the Credential they have offered has incorrect information on it.

They should be able to offer you a new Credential once they have rectified the data error on their system of records.

I tried to claim my credentials from an Issuer and received a notification there are no offers available at this time

This means that the data the Issuer has relating to you does not support the issuing of a Credential.

Contact the Issuer directly to discuss what can be done in this situation.

There is incorrect data in a Credential after it was issued to me

Contact the issuer directly to report the Credential they have issued has incorrect data on it.

They should be able to offer you a new Credential once they have rectified the data on their system of records, after which the Credential with the Incorrect data will be revoked.

One of my Credentials is shown as “revoked”. What does this mean?

It means that the Issuer has concluded you are no longer eligible for the Credential and revoked it. If you attempt to share the revoked Credential with a Verifier, it will be flagged as revoked when they try to verify it.

Contact the issuer directly to understand why they have revoked the Credential.

One of my Credentials has Expired. What do I do?

Some Credentials are time limited (i.e., licenses, work permits). Contact the issuer directly to enquire if you are eligible for to renew your Credential. Renewal involves issuing a new Credential with valid dates.

General Questions You Might Have

What is the Velocity Network™?

Velocity Network is built to be the world’s network for verifiable and trusted career credentials, designed for the digital age.

It’s governed by a nonprofit foundation, set out to put people back in control and build a globally accessible, trustworthy utility layer that will underlie the global labor markets. Participants in the network are all equal, adhering to the same protocols. The network belongs to no one and is run by its members. It is essentially the Internet of Careers®.

It’s powered by blockchain, making it trusted, private, and effortless for people to take ownership on their verifiable career credentials, choose whether to share them, and decide how that data is used by others.

At the same time, organizations will be able to rely on trusted, immutable, and verifiable applicant, candidate, employee, and student data, seamlessly and cost-effectively eliminating hiring risks, boosting productivity, improving employee and student experiences, and achieving regulatory compliance.

Who is behind Velocity Network™?

The Velocity Network™ is governed by the collaborative, democratic, nonprofit Velocity Network Foundation®, with members being diverse labor market stakeholders, global leaders from HR and Ed-tech, nonprofit and multilateral organizations, employers, and educational institutions. All members participate in the democratic governance framework. Participants in the network are all equal, adhering to the same protocols. The network belongs to no one and is run by its members.

Click here for the full member list

The Velocity Network Foundation® is a global, cooperative, nonprofit organization established to: govern the use of the Velocity Network by all involved parties; continuously build the rulebook, a common framework that ensures operational consistency and legal clarity for every transaction; promote global adoption and support among stakeholders and constituents; guide the development of the decentralized protocols; and support research and development of applications and associated services, fostering a community of open-source developers.

Click here for more information on the Velocity Network Foundation®

Where are Credentials and any of my personal data being stored and who has access to it?

Our Career Wallet app implements a self-sovereign identity solution in which you are in complete control of your Credentials and data. These are stored only on your device and backed up to the cloud storage service you select. You have sole ownership and control over your data, it is not accessible to anyone but you, until you elect to share it in the manner we have described. When you decide to share Credentials with a 3rd party, a copy of any Credentials you select to share will travel on a peer-to-peer connection to the 3rd party verifier you share it with.

The Velocity blockchain ledger is not used to store any personal data but only proofs required for supporting verifiable credentials. It will also be used to record a Credential as revoked in the event that the issuer decides to revoke it.

Is the use of the Career Wallet free?

Yes.

Note: Although the use of the wallet is free, some issuers may charge for issuing your credential (just as some schools will charge you for sending your transcript). This arrangement is between you and the Issuer.

I lost my device – will my Credentials be compromised?

Your Credentials and Data are protected by your device’s user authentication mechanisms.

Who can I contact for any unanswered questions?

Connect with us on support@velocitycareerlabs.com

How do I correct errors in ID Credentials on the Career Wallet?

Simply re-do the identity verification in the Career Wallet. If the same mistake appears again then please contact cs@yoti.com who should be able to help you with any issues.

Why are my ID Credentials being issued by Yoti? Who are they?

Yoti is a digital identity company - see www.yoti.com - who specialize in remote identity verification.

Yoti verifies your Data so that the Career Wallet and all parties in the Velocity Network have trust that you are who you say you are. More information on the checks Yoti undertakes are in the Privacy Policy.

Terms and Definitions

Career Credential or Credential
A set of Claims describing a person’s qualification, achievement, personal quality, or aspect of their background. Examples of a Credential include academic degree, employment record, vocational license, or certification.
Credential Wallet (Wallet)
An application used by people to claim, receive, store, share and manage their Verifiable Credentials. Typically, an app running on a smartphone tablet, or other local device.
Disclosure Request
A request to share specific Credentials or Claims sent by a Verifier to the Holder to which a holder must consent to. Specifies the purpose for which the personal data is required and the duration that Verifiable Credentials will be retained as well as all related terms and conditions pertaining to the disclosure.
Inspection
A process by which a Verifier sends a Disclosure Request to the holder and process the Credentials shared by the Holder.
Issuing
A process by which an organization, asserts the Claims about a Holder to whom a Verifiable Credential is Issued, and such Verifiable Credential is shared with such Holder through a direct, peer to peer, connection and the Verifiable Credential’s metadata is written to the Velocity Ledger.
Personal Information
Information that relates, directly or indirectly, to an individual, including without limitation, names, addresses, identification numbers, location data, online identifiers or one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of the data subject.
Revocation
The act of an Issuer revoking the validity of a Credential previously issued to an individual.
Self-reported Credential
A Credential that was created by the holder themselves and not issued to them by a respective authority.
Velocity Network
The Velocity Ledger and its Nodes plus all Credential Agents that communicate with the Velocity Ledger and with Wallets using the Velocity Protocol. Velocity Network is a private-permissioned distributed network. Operating a Node and writing to the Velocity Ledger requires permission from the Foundation.
Verification
A process in which by reading from the Distributed Ledger, a Verifier who received a Verifiable Credential through Inspection, confirms that such Verifiable Credential has not been modified, issued by a trusted authority, and hasn't been revoked or expired.
Verifiable Career Credential (VC)
With respect to a particular Credential, a digital container of such Credential making it verifiable using the Velocity Network.
Career Credential or Credential
A set of Claims describing a person’s qualification, achievement, personal quality, or aspect of their background. Examples of a Credential include academic degree, employment record, vocational license, or certification.
Credential Wallet (Wallet)
An application used by people to claim, receive, store, share and manage their Verifiable Credentials. Typically, an app running on a smartphone tablet, or other local device.
Disclosure Request
A request to share specific Credentials or Claims sent by a Verifier to the Holder to which a holder must consent to. Specifies the purpose for which the personal data is required and the duration that Verifiable Credentials will be retained as well as all related terms and conditions pertaining to the disclosure.
Inspection
A process by which a Verifier sends a Disclosure Request to the holder and process the Credentials shared by the Holder.
Issuing
A process by which an organization, asserts the Claims about a Holder to whom a Verifiable Credential is Issued, and such Verifiable Credential is shared with such Holder through a direct, peer to peer, connection and the Verifiable Credential’s metadata is written to the Velocity Ledger.
Personal Information
Information that relates, directly or indirectly, to an individual, including without limitation, names, addresses, identification numbers, location data, online identifiers or one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of the data subject.
Revocation
The act of an Issuer revoking the validity of a Credential previously issued to an individual.
Self-reported Credential
A Credential that was created by the holder themselves and not issued to them by a respective authority.
Velocity Network
The Velocity Ledger and its Nodes plus all Credential Agents that communicate with the Velocity Ledger and with Wallets using the Velocity Protocol. Velocity Network is a private-permissioned distributed network. Operating a Node and writing to the Velocity Ledger requires permission from the Foundation.
Verification
A process in which by reading from the Distributed Ledger, a Verifier who received a Verifiable Credential through Inspection, confirms that such Verifiable Credential has not been modified, issued by a trusted authority, and hasn't been revoked or expired.
Verifiable Career Credential (VC)
With respect to a particular Credential, a digital container of such Credential making it verifiable using the Velocity Network.